Refund Policy

Last Updated: [10-02-2024]

Thank you for choosing SSP Callculture Bpo Pvt Ltd. We want to ensure you are completely satisfied with your purchase. If you have any questions about our refund policy, please contact us at [Customercare@callculturebpo.com /+1 551 226 6074].

Refund Eligibility

We offer refunds on products and services under certain circumstances outlined below:

Product Defects: If you encounter any technical issues or defects with our software or products, we will provide a full refund within 5-7 days of purchase. To be eligible for a refund, you must provide detailed information regarding the defect and allow our technical support team to attempt to resolve the issue first.

Unsatisfactory Service: If you are unsatisfied with our services and can provide valid reasons for dissatisfaction, we will offer a refund within 7 days of the service purchase. Reasons for dissatisfaction may include failure to meet agreed-upon project requirements or deliverables.

How to Request a Refund

To request a refund, please follow these steps:

Contact Us: Send an email to [customercare@callculturebpo.com] with your refund request. Please include your order number, the reason for the refund, and any relevant details.

Evaluation: Our team will review your refund request and evaluate whether it meets our refund eligibility criteria.

Refund Processing: If your refund request is approved, we will process the refund within 2-3 days. Refunds will be issued to the original payment method used for the purchase.

Exceptions

Please note the following exceptions to our refund policy:

Change of Mind: We do not offer refunds for simply changing your mind or for purchases made in error. Please review your order carefully before completing the purchase.

Customized Solutions: Refunds may not be available for customized software solutions or services that require extensive customization to meet specific client requirements.

Third-party Services: Refunds for third-party services or products integrated into our solutions will be subject to the refund policy of the respective third-party provider.

Contact Us

If you have any questions about our refund policy or need assistance with a refund request, please contact us at [[Customercare@callculturebpo.com /+1 551 226 6074]]. We’re here to help.